Consumer Service Manual amended about mark-up

31 December 2025

Author: Mr Asif S Kasbati (FCA, FCMA & LLB)

From: Asif Siddiq Kasbati <asif.s.kasbati@professional-excellence.com>
Date: Thu, Jun 13, 2024 at 6:21 PM
Subject: PGEC100= Consumer Service Manual amended about mark-up

POL, Gas & Electricity Quick Commentary – PGEC 100

A. Background

This refers to PGECs (in trail, blue, italic and after double line):

(a) 45 of 16.11.23 about General Public comments on amended CSM by 17.11.23

(b) 21 of 15.8.23 of about Consumer Service Manual Draft Amendments for Comments

B. Updated Commentary

Further to KQU 240 of 6.6.23, being an Important matter, we would inform you that Amendment in Consumer Service Manual (CSM) - May 2024 (Attachment 100.1) by adding the following about Charging mark up.

If the request for instalment of the current month's bill is made then:

(a) There shall be no markup or LPS, if the first installment is paid within the due date.

(b) The remaining installments shall be paid with markup @ 14% (per annum) on a pro-rata basis.

(d) The request for extension in the due date for payment of the bill shall be made before the due date.

(e) The DISCO shall generate computerized bills upon allowing installments and extensions in due date.

C. Multiplication

Although all the Commentaries are to the extent of the Subscribed IDs only, however, your Goodself is allowed to share this PGEC (with trail) for the Noble Cause to Impart Knowledge, so as to save Electricity usage by your Entity, Home, Masajids, etc leading to less Units usage bill and all Professionals & Masses may make issue as to why Line Losses are being charged to Good Payers. Moreover, a huge counter effect of 4 Federal Sales Tax types.

D. Further Details & Services

Should you require any clarification or explanations in respect of the above or otherwise, please feel free to email Mr Amsal at amsal@786tax.com with CC to info.kasbati@professional-excellence.com.

Best regards for Here & Hereafter
Asif S Kasbati (FCA, FCMA & LLB)

Managing Partner

Kasbati & Co (1400+ Tax, Levies, Companies, Economy, Inflation, HR, Banking, Finance, etc

Quick Commentary Service Provider and High Level 440+ Tax & Levies Laws Consultants)

Head of Tax & Professional Excellence Services (Symbols of High Quality Practical Tax, Levies & Corporate Training for Beginners to High Levels' Professionals) PTCL: 92-21-34329108 Mobile: 0334 322 3161 Website: kasbati.co Facebook: https://www.facebook.com/taxexcellence/

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From: Asif Siddiq Kasbati <asif.s.kasbati@professional-excellence.com>
Date: Thu, Nov 16, 2023 at 4:23 PM
Subject: PGEC45= Comments required on Proposed Customer Service Manual

A. Background

This refers to PGEC 21 of 15.8.23 (in trail, blue, italic and after double line) about Consumer Service Manual Draft Amendments for Comments

B. Updated Commentary

Further to KQU 2506 dated 10.11.2023, being an Important matter, we would inform you that NEPRA has released an updated proposed draft of the Customer Service Manual.

2. All the stakeholders, General Public, are requested to submit their comments on the Proposed amendment in Consumer Service Manual, 2021 within ten (10) days to DG Consumer Affairs, NEPRA Tower, G-5/1, Islamabad. cad@nepra.org.pk, upto 10 days by 17.11.23 Consumer Services Manual (CSM) dated 7.11.2023, (uploaded on NEPRA Website on 7.11.2023 - Attachment 45.1). However, we feel that later comments will also be entertained.

3. Multiplication: Although all the Commentaries are to the extent of the Subscribed IDs only, however, your Goodself is allowed to share this PGEC for the Noble Cause to Impart Knowledge, so as to save Electricity usage by your Entity, Home, Masajids, etc leading to less Units usage bill and all Professionals & Masses may make issue as to why Line Losses are being charged to Good Payers. Moreover, a huge counter effect of 4 Federal Sales Tax types.

4. Should you require any clarification or explanations in respect of the above or otherwise, please feel free to email us.

Best regards for Here & Hereafter
Asif S Kasbati (FCA, FCMA & LLB)

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From: Asif Siddiq Kasbati <asif.s.kasbati@professional-excellence.com>
Date: Tue, Aug 15, 2023 at 4:09 PM
Subject: PGEC21= Consumer Service Manual Draft Amendments for Comments

Dear Learned Professionals

To view the latest Consumer Services Manual (CSM) dated 13.1.2021, please refer to Attachment 21.1.

Further to KQU 2354 dated 10.8.2023, being an Important matter, we would inform you that NEPRA vide Notice dated 10.8.2023 (Attachment 21.2) informed that all the Stakeholders, Interested / Affected Persons / Parties and General Public are invited to submit their Comments / Suggestions within 15 days (i.e. by 25.8.2023) regarding the Amendments in Consumer Service Manual (CSM).

Although all the Commentaries are to the extent of the Subscribed IDs only, however, your Goodself is allowed to share this PGEC (with trail) for the Noble Cause to Impart Knowledge, so as to save Electricity usage, leading to less Units usage bill and all Professionals & Masses may make issue as to why Line Losses are being charged to Good Payers. Moreover, a huge counter effect of 4 Federal Sales Tax types.

Should you require any clarification or explanations in respect of the above or otherwise, please feel free to email us.

Best regards for Here & Hereafter
Asif S Kasbati (FCA, FCMA & LLB)

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Consumer Service Manual amended about mark-up